Refund & Exchange Policy
Thank you for shopping at Alan's Crust Dodol. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns and Exchanges
Due to the perishable nature of our food products, we are unable to accept general returns or exchanges. However, your satisfaction and safety are our top priorities. If you receive an item that is spoiled, expired, or damaged, please contact our hotline immediately. Our team will review the issue and work with you to provide a fair resolution, such as a store credit or refund.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 1-5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.